QUICK ANSWER — Solutions in 30 seconds
PeakQi splits customer operations into three stages: Capture (AI answers first, reads the need, books time slots), Follow up (the CRM centralizes data, the system nudges you, AI drafts messages you approve) and Nurture (cases, content and offers in one plan that moves “still thinking” customers toward the order). Adopt the stages separately or as one connected flow — each keeps human review, so judgment calls stay with your team.
- Best for
- Taiwan SMBs & service businesses
- Rollout
- Modular · human review kept
- Go-live
- From 10 working days (standard modules)
- Pricing
- Custom quote (setup + monthly + usage)
Understand the need. Choose the right response.
AI answers common questions from your approved data; pricing and sensitive topics go to a person.
By the time the chat ends, the customer card is built — nothing stays buried in chat logs.
Understands the need — not canned replies. It offers and holds time slots.
Judgment calls go straight to a person — key customers are never stuck behind the AI.
Connects to your LINE official account — customers are caught right where they ask.
Every inquiry has a next step
Reminders and next steps follow each deal's status — not one blast to every customer.
Fill the gaps: AI drafts the follow-up question for missing data
Send relevant cases or materials to help them evaluate
Read the response, update the deal status
The owner picks the next move: quote, meet or close
Same context, before and after
Cases, content and follow-on service arrive by stage — no re-assembly.Cases & offers
Relevant cases, service scope and a first proposal, matched to the need — AI prepares, a person judges the fit.
Docs & content
Knowledge, explainers, meeting summaries and follow-up drafts — the owner reviews before anything is sent.
Projects & service
After close, needs and commitments carry straight into tasks, timelines and delivery — no re-handoff.
AI assists. You stay in control.
Every step above splits the work across these three roles.
Sorting, summaries, data extraction and knowledge lookups — plus reply and document drafts.
Records, assignment, reminders and status updates — plus permissions and flow conditions.
Pricing and commitments, sensitive content, special requests, low-confidence answers and key decisions.
Start where it hurts
No need to roll out everything at once — fix the segment that hurts most, then expand.
Keep your tools, stop copying data by hand
Inquiry sources, customer data and follow-up work plug into your existing flow; integrations are scoped by tool and permissions.
Many stages, one view
Which stage each inquiry is in, who owns it and what comes next — one view.
Is this right for your team?
A fit
- ✓Steady inquiry volume, data scattered across tools
- ✓Support and sales keep re-organizing the same information
- ✓Deals stall in chat logs with no next step
- ✓Want to prove one segment first, then decide to expand
- ✓Willing to name an internal owner for the rollout
Not yet a fit
- —No clear process or real users yet
- —Expecting AI to fully replace human judgment
- —No usable data or content sources
- —Prefer zero involvement — vendor decides everything
- —Only need one-off content, no ongoing flow
Real-Estate AI Assistant (LINE OA)
Listing, layout, price and viewing questions scattered across LINE; agents answered one by one and booked viewings by hand. After rollout, AI replies with listing info and books viewing slots; negotiation, property details and closing stay with the agent.
Different industries, same problem
Industry shapes the language, data and systems; rollout still starts from your actual flow. Full stories on the cases page.
New industry builds use standard modules — Phase 1 can deploy in as little as 10 working days. Custom work is scoped separately. Your industry not listed? Bring your scenario to the demo and test it live.
Try it on your workflow
Bring your most time-consuming scenario and see which work goes to AI, the system and your team.